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SMS Authorisation

Shiela Fajardo avatar
Written by Shiela Fajardo
Updated over a week ago

Australian law requires that we obtain your permission before sending SMS messages with an alphanumeric identifier that suggests the messages are coming from your site. If you prefer not to grant permission, all SMS messages sent by HosPortal to your users will display the identifier 'HosPortal'. For more information, please refer to the link provided.

If you would like to request a sender ID for your site, please download the attached letter and follow these steps:

  1. Insert the letter into your company letterhead

  2. Complete the highlighted sections, including the date, your legal name, complete address of incorporation, ACN or ABN, website domain, contact email, and contact number

  3. Choose a sender ID. It must be between 3 to 11 characters long and cannot contain special characters or spaces

  4. Get an authorised person to sign the letter

  5. Return the signed letter to support@hosportal.com

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