HosPortal keeps a record of all communications sent to users, including direct emails, SMS messages, shift reminders and self-roster status updates. These are visible to all users about their own activity, and for site administrators to view the status of communications to all users at a site.

For a normal user: select 'Profile' under your name (see screenshot A) to see your own communications record. Then select the 'Communications history' tab (B)

For a site administrator: select the 'Communication history logs' tab on the Admin page to see any communications between to any users on HosPortal.

Filter for the communications you are looking for (C). You can filter by mode of communications (e.g. SMS and email), the message type (e.g. shift reminder, self-roster reminder), sender, recipient and date range.

Clicking on the message will show a copy of the message sent and some further transmission information.

For emails HosPortal reports when an email was generated by HosPortal ('sent' - see screenshot D), when it was successfully delivered to the recipient and (providing the recipient's email client allows it to be tracked) whether the email was opened. These details are shown at the bottom of the message.

For SMS messages, HosPortal reports the sent and delivery times but cannot report whether the message was opened or read.

It is common for site administrators to want to confirm that users have had confirmation of the shifts that they were assigned at the end of a self-roster process. Self-roster reminders during the selection process and the confirmation emails at the end of the process will detail: