Before creating a new profile, always check if the user already exists in the Inactive list. This avoids creating duplicate records. There are two options to reinstate an inactive profile.
Option 1: Remove the Role End Date
The method restores the existing role to active status.
Go to Staff then use the filter and set to Inactive.
Search for the user's name or scroll the list to find the user. Open the user's profile.
Go to Roles and click Edit (A).
Remove the end date by clearing the field. (B)
Click Save.
Option 2: Add a new role
If you prefer to assign a fresh role while keeping historical data intact.
Go to Staff then use the filter and set to Inactive.
Search for the user's name or scroll the list to find the user. Open the user's profile.
Go to Roles and click Add role (C).
Choose the new role from the drop-down and choose the start date - end date is optional.
Click Save.